FEATURES
User-friendly form
Provide your guests with a seamless booking experience
Custom floor plan
Organize reservations seamlessly according to your unique space
Confirmation email
Ensure your guests feel confident with instant confirmation emails
Multiple staff users
Seamless reservation management with customized access levels for every staff member
Reservations overview
Easily organize, manage and keep track of time for all your bookings
Reservation deposit
Secure reservations with ease, ensure commitment and reduce no-shows
Guest waiting list
Manage guest flow, ensuring no reservation opportunities are missed
Guest management
Enhance personalized service for your guests by keeping track of their data
User-friendly form
The “Reservation form” feature allows your guests to effortlessly secure a table for their dining experience. It collects all the important data about the guests, such as e-mail, mobile phone and special requirements, while providing guests with information about the type of tables and availability. The guests can choose a type of table they would like (such as front terrace, table for 6) and immediately know if it’s available.
Once submitted, the reservation system instantly confirms the booking and sends a confirmation to the guest, ensuring a seamless and organized dining experience. All the data about the reservation and guests is automatically visible for the restaurant and the specific table can now be chosen for the reservation by the person in charge (ex. hostess). This not only enhances customer satisfaction by providing them with control over their dining plans but also allows the restaurant to manage its seating capacity effectively, optimizing the overall dining service.
Confirmation email
The “Confirmation E-mail” feature is an integral part of our reservation system that enhances the communication process with restaurant guests. As mentioned before, once the reservation form is submitted, , this feature automatically triggers a confirmatory email to the guest, providing assurance that their reservation has been successfully booked.
This minimizes the risk of miscommunication as the guests can now have all the info in writing, as well as the restaurant staff. This also leaves less room for mistakes since the staff don’t need to write the reservation down manually. . By leveraging this feature, we also aim to ensure transparency, build trust, and enhance the overall customer experience, providing a seamless and organized way for guests to stay informed about their reservation details.
Reservations overview
Restaurant staff can choose any time frame of the day and check out the reservations overview for that time period. With every reservation the display also shows all the important information, such as guest names, party sizes and any special requests or preferences. The floor plan displays all the tables in the dining area, along with their availability status. When there is a new reservation in the system, it will provide a suggestion for placing the guests at an available table, but the person in charge can choose the most optimal sitting solution.
Restaurant staff can choose any time frame of the day and check out the reservations overview for that time period. With every reservation the display also shows all the important information, such as guest names, party sizes and any special requests or preferences. The floor plan displays all the tables in the dining area, along with their availability status. When there is a new reservation in the system, it will provide a suggestion for placing the guests at an available table, but the person in charge can choose the most optimal sitting solution.
Guest waiting list
The “Guest Waiting List” feature is a flexible and customer-centric addition to the reservation system, designed to accommodate guests who couldn’t initially secure a restaurant reservation. When desired booking times are fully subscribed, staff can effortlessly add interested guests to the waiting list. The guests are notified with an e-mail that they have been added to the waiting list and can be done automatically if enabled in the system. The feature also allows staff members to review the waiting list and, if availability arises due to cancellations or changes, they can efficiently approve and confirm reservations for those on the list.
This dynamic feature enhances customer satisfaction by providing an equitable chance for guests who initially faced unavailability. It also empowers restaurant staff to optimize seating capacity, ensuring a balance between customer demand and available resources. The “Guest Waiting List” is a valuable tool for managing reservations effectively and creating a positive experience for all guests, even during peak times.
Custom floor plan
The “Custom Floor Plan” feature revolutionizes reservation tracking and management by offering the flexibility to tailor a restaurant’s layout according to its unique structure. This feature allows users to create a customized floor plan, incorporating diverse elements like distinct rooms and outdoor spaces such as terraces. By representing tables and seating arrangements visually on this customizable floor plan, the system enables seamless reservation tracking.
Staff can efficiently manage reservations by placing them directly onto corresponding tables within the virtual floor plan, providing a visual representation of the restaurant’s occupancy. This feature not only streamlines the reservation process but also enhances overall operational efficiency, allowing for optimal utilization of space and a more personalized guest experience.
Multiple staff users
The “Multiple Staff Users” feature enhances the operational efficiency of a restaurant by allowing different levels of access for various staff members. This feature ensures a streamlined workflow by assigning specific roles and responsibilities to each staff member based on their position within the establishment. The manager, having the highest level of access, gains control over critical functions such as overall system management and decision-making.
For the hostess or any staff member operating as a booking manager, the feature facilitates seamless reservation management, empowering them to efficiently handle bookings and optimize table assignments. This structured access system ensures a secure and organized environment, promoting collaboration and enhancing the overall performance of the restaurant team.
Reservation deposit
The “Reservation Deposit” feature adds an extra layer of commitment to the reservation process by requiring guests to make a partial payment to secure their table. When making a reservation, guests are prompted to pay a specified amount as a deposit, ensuring their commitment to the booking. This not only deters no-shows but also provides a level of assurance for the restaurant, guaranteeing that the reserved table is financially secured.
By implementing the “Reservation Deposit” feature, restaurants can better manage their reservations, reduce the likelihood of empty tables due to last-minute cancellations, and enhance overall operational efficiency. Guests, in turn, benefit from a more reliable and structured reservation experience, ensuring a smoother dining process for both the restaurant and its patrons.
Guest management
The “Guest Management” feature is designed to elevate the customer experience by allowing the system to securely store essential data about previous restaurant guests, with their explicit consent. This feature retains comprehensive information on previous reservations, enabling establishments to personalize future interactions. With this capability, the system can track guest preferences, dietary restrictions, and other pertinent details, ensuring a more tailored and memorable dining experience.
By maintaining a history of interactions, the Guest Management feature empowers restaurants to foster stronger customer relationships, anticipate preferences, and deliver a heightened level of service during each visit. It prioritizes privacy and consent, providing a valuable tool for enhancing guest satisfaction and loyalty.